Online Registration
From Works
Contents |
Support
Please check out the Registration System FAQ
The General Process
- Log in with your account.
- If you don't have an account, create one. However, if you have an account but don't' recall what it is, please see Forgotten Password below. Creating another account may create problems eventually. It will definitely create more work for someone.
- Click the [Register playerName] link beside the child to register.
- On the page that is presented, click the check box beside each child you want to register.
- Click Pay.
- Complete the payment process. Payment processing is done by a third party. Neither the association or MSi have anything to do with your credit card.
- If you are at an in person registration, there are non-credit card methods to pay.
- Log out.
Printing Tax Receipts
A new feature has been added to the web site registration system to provide you with a receipt for the tax credit available on your registration fees.
To get to this function:
- Log in to Registration.
- Once logged in, you will see a button on the Registration main page labeled “Print Tax Credit Receipt”.
- When you click this button, the system asks what program. Select the appropriate year.
- The system creates the receipt.
- There is a Print link at the top right of this page.
Tax Receipt Issues
There are some know issues with tax receipts. For some associations, data was imported from external sources to save work of volunteers. There are sometimes issues with importing data. Most of it goes fine but some doesn't. If you don't have any data on your tax receipt, try these steps:
- Select a different year. Although the selected year is not quite right, the date under the Date Received column will be correct. This is the date that matters.
- Try your other account. Sometimes, folks end up with more than one account see this for details. If you know the other account, login to the registration system with the other account and review the programs listed.
If these steps don't help your problems with the state of this receipt, please email support@msinteractive.ca. The folks at the association cannot help with Tax Receipt problems.
Forgotten Password
If you have forgotten or misplaced (or you never knew or it's just not working) your user id and password, you can click the I Forgot My User Id/Password link under the Logon button on the login page.
The system asks you to enter your email address. If it matches the one we have in the database, the system emails you a user id and password. If it doesn't match, then send an email to support@msinteractive.ca and we'll get you fixed up. (...careful to catch that the user id has a dot (period) between the two names).
If you do not get the email, your email system has filtered it as spam. You can check your spam or you can email support@msinteractive.ca then try again. Sometimes, if the spam filters see that you have sent something to an address, it will let an email from that site through. If you try this and you do get the email back from the system with your user id and password, please email again to let us know so we don't go looking for a problem that doesn't exist. Thanks.
Incomplete Account - Players Not There
Some are noticing that they only have one player listed after they log in. This happens for several reasons when data is imported from previous systems.
If you send an email to support@msinteractive.ca, we will consolidate the players to one account. This is usually done the same day.
The data from the previous system is not the same format as the new. Bringing the data over was sometimes difficult. To date, we have noted these situations developing for the following reasons:
1) One player registered early.
If one player was registered this year before the new system went in, such as in the case of registering to go through rep tryouts, only the registered player is in the account. If registration occurred this year, we grabbed what was there and didn't go into the previous year's data to see if there where any other players to being over.
2) Players registered as two families.
Some times, folks would register one player. When the sibling was old enough to play, they registered that player. The old system did not have an account, per se, so we have a mix of new players added to an existing family or as a new family. Rather than add the new player to the existing family, the new player is added with the new family process of adding guardians and players. The new system attempts to call out that the account is for all the siblings.
3) Player didn't play last year.
We only brought over data from the last season. If a player wasn't in the data last year, the player isn't in the new system. We can look through previous year's data to find the details and add the players.
However, if you are in the MSi system then miss a year (or more), you will still be there should you return to play.
Adding Players
In most cases, players have to be added at an in person registration event. This is so that the association can see proof of age and address.
If your association allows you to add players any time, you will see a button labeled Add Players. Click this and enter the appropriate data.
Updating Your Profile
Other than a name or birth date, you can update the information in your profile using the system. Details are here.
About Registration Status
Throughout the process and at the end of registration, the system presents the registration status to tell you how it is going or how it went. At anytime, you can log on and review your registration status. This will show you that your registration completed normally. It may show you that it completed abnormally.
Normal completion results in a status of Registered Paid. In any other status, you are registered but not Fully Registered. That is, if there are dead lines for early discounts, you made it. You will be on player lists used to create teams. However, you must still complete payment in order to play. In some cases, you can fix the problem and redo the payment. If you cannot, you can email support or contact the association's Registrar. Eventually, someone from the association will contact you if payment has not been complete.
The registration status values can be:
Registered Paid
This indicates that the registration is complete. You're good.
Registration Pending - Not Paid
This means you have selected a player on the Player Registration page but you have not yet completed a financial transaction to complete registration. You are not fully registered if this is your status. You must click the Pay link and complete a credit card transaction to complete registration.
Electronic Payment Started
This is an internal status. You would typically never see it. If you see this status, it means that the system started the process of calling the payment processor but then things went wrong. Perhaps the window was closed or there was a severe system problem with the computers that process the payment. If you see this status after 30 minutes, it is very likely the transaction did not complete. You are not fully registered if this is your status. You must click the Reset Status link beside the player then click the Pay link and complete a payment transaction to complete registration.
Electronic Payment Did Not Complete
This is another internal status that isn't quite as bad as the previous. What this means is that the payment processor was called and it returned a negative acknowledgment, such as the transaction couldn't be processed or credit card declined or something of that nature. In this case, you can retry knowing that there was no activity on your credit card. You are not fully registered if this is your status. You must click the Reset Status link beside the player then click the Pay link and complete a payment transaction to complete registration.
Refund Requested
If your player is not going to be playing in the association, you can request a refund. A form is presented to collect the information needed by the association to process your refund. The system alerts the association to your request. It is processed within the business parameters outlined in the Refund Policy.
Refund Complete
Once the association as processed your Refund Request, this status will show. You can register with this status, should you change your mind.
The following status values apply to volunteer roles:
Applied
Volunteer applications are created with this status. You can come back in and update you application any time.
Accepted
This status indicates that the association has reviewed your application and you got the gig!
About MSi
Minor Sports Interactive is working with your association as system integrators to provide web-based systems that better serve the administration of their programs. MSi are based in the Durham Region. We are currently providing services for Whitby Minor Hockey, Whitby Ringette, and Whitby Minor Baseball. MSi can be reached at sales@msinteractive.ca (The Sales email will not provide any support).
