Registration System FAQ
From Works
Contents |
Can't Complete Payment
In all these cases, it is important to consider yourself registered. Getting the payment is just a technical issue that we will work out prior to the season starting. No one will be left behind because the system had issues completing their payment.
For a variety of reasons, sometimes the payment process fails. One popular reason is that the payment process uses the Address Verification System (AVS). This means that the address you send in the transaction has to be the same as the address on the credit card bill. You can correct the address on during the payment process or go into the system and correct it then start over.
How Do I Get a Receipt
Click Registration and log in.
Click Print Tax Receipt
Select the correct year (more than one may be available).
Print the page.
Can't Login - Don't Know User Id or Password
You may not recall or know your user id and or password. On the login page, there is a “I Forgot My User Id/Password” link. Click this. You will be asked for you email address. If it is the same as the one in the database, the system will email you a user id and password within 15 minutes. Once logged in, you can change this by clicking the [Edit] links beside what/who you want to change.
If your email address is not the same, the system will tell you that. If this happens, please email support. We will update your email address so that this feature will work for you.
One [or more] of My Children is Not in the System
Sometimes, each child has been entered into the system as their own family rather than added to the original family record. It was easy to do this in the previous system. It also tends to surface when we import data for the association.
When this happens, please email support with the particulars such as who you are and what children are on and which are off. We will consolidate the records.
I Login But Don't See The Kids or The Receipt Is Empty
Adding players will do nothing to fix this. This has to be fixed by us. Please email support@msinteractive.ca with the details.
About User Ids and Passwords
You can make the user id anything you want as long as someone else isn't already using it.
Passwords can be made pretty much whatever you want as well. Both can be changed by clicking the [Edit] link beside your name once you have logged in. Over the coming months, new features will be added that you will need to log in to access. The "I Forgot" email feature (see above) can always be used to reset the password or give you the user id but we encourage you to set up user ids and passwords that you can remember.
